Welcome to RUYI Bangladesh

Welcome to RUYI Bangladesh (https://ruyibangladesh.com), hereinafter referred to as "RUYI Bangladesh," "we," "our," or "us." By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. These terms govern your use of our website, products, services, and all related features.

If you do not agree with any part of these Terms & Conditions, please refrain from using our website.

Order Policy

• Orders can only be placed for products that are currently available on our website.
• Once an order has been confirmed and paid, it cannot be cancelled unless approved by RUYI Bangladesh.
• Cash on Delivery (COD) orders may be confirmed by our Customer Support team before processing.
• Orders are processed only after successful verification and stock confirmation.
• For any order-related inquiries, customers are encouraged to contact our Customer Support team.

Pricing Policy

We strive to ensure all product prices displayed on our website are accurate.

However:

• Prices may differ between our website and promotional campaigns.
• Product prices are subject to change without prior notice.
• In the event of pricing errors caused by technical issues or system malfunctions, RUYI Bangladesh reserves the right to cancel or refuse any affected order.
• If an order is cancelled due to a pricing error, any payment received will be refunded through the original payment method.

Shipping Policy

We are committed to delivering your orders safely and on time.

Delivery Time

• Inside Dhaka: 2–3 business days
• Outside Dhaka: 3–7 business days

Delivery times may vary depending on courier operations, holidays, weather conditions, or remote delivery locations.

Shipping Charges

Shipping charges are calculated during checkout based on:

• Delivery location
• Parcel weight
• Courier service

Additional shipping fees may apply for oversized or heavy products.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• House/Road Number
• Area
• District
• Postal/ZIP Code
• Valid phone number

Incorrect or incomplete information may result in delivery delays.

Product Inspection

Upon receiving your order, we recommend checking the package immediately.

If the product arrives damaged, defective, or incorrect, please contact our customer support as soon as possible.

Returns or replacements are accepted only for products that meet our Return Policy.

Delivery Disclaimer

RUYI Bangladesh works with trusted third-party courier partners to deliver orders.

While we make every effort to ensure timely delivery, delays caused by courier companies, natural disasters, strikes, or unforeseen circumstances are beyond our control.

Product Availability

All products displayed on our website are subject to stock availability.

If an item becomes unavailable after your order is placed, we reserve the right to cancel the order and issue a full refund if payment has already been made.

Color Accuracy

We make every effort to display product colors as accurately as possible.

However, actual product colors may vary slightly due to differences in:

• Monitor settings
• Mobile screens
• Device displays
• Photography lighting

Such variations shall not be considered product defects.

Product Information Disclaimer

Although we strive for accuracy, product descriptions, specifications, dimensions, pricing, availability, and images may occasionally contain errors.

RUYI Bangladesh reserves the right to:

• Correct any errors or omissions.
• Update product information without prior notice.
• Cancel orders affected by inaccurate information.

Intellectual Property

All content available on this website, including but not limited to:

• Logos
• Images
• Product photos
• Graphics
• Text
• Icons
• Website design

is the exclusive property of RUYI Bangladesh and may not be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

RUYI Bangladesh shall not be held liable for any indirect, incidental, consequential, or special damages arising from the use of this website or any purchased products, except where required by applicable law.

Privacy

Your use of this website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of your information in accordance with that policy.

Changes to Terms & Conditions

RUYI Bangladesh reserves the right to modify or update these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on the website. Continued use of the website constitutes acceptance of the updated Terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website:

Website: https://ruyibangladesh.com